Privacy Policy

At MazicalBox, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, protect, and disclose your personal information when you visit our website or make a purchase from our online store.

By using our website and services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Personal Information

  • Name
  • Email address
  • Mailing address
  • Phone number
  • Payment information (processed securely via third-party payment processors)
  • Shipping address
  • Order history

Non-Personal Information

  • Browser type and version
  • Device information (such as operating system)
  • IP address
  • Pages visited
  • Referring website or search engine
  • Time spent and usage stats

2. How We Use Your Information

We use the information we collect for several purposes, including but not limited to:

Processing Orders: To fulfil your orders, process payments, and ship products to your address.

Customer Support: To respond to your inquiries, complaints, and provide customer service.

Improving Services: To understand user preferences, improve the user experience, and personalise our offerings.

Marketing and Communication: To send you promotional emails, newsletters, or other information about products or services that may interest you. You may opt-out of these communications at any time.

Legal Compliance: To comply with legal obligations, resolve disputes, and enforce agreements.

3. How We Protect Your Information

We take the security of your personal information seriously. We implement various security measures, including:

SSL Encryption: Our website uses Secure Socket Layer (SSL) encryption to protect your sensitive information during transmission.

Payment Processing: Payment details are processed by trusted third-party payment processors. We do not store your payment information on our servers.

Access Control: Only authorised personnel have access to your personal data, and we have implemented internal procedures to protect your data from unauthorised access, misuse, or loss.

We are extremely proud of our commitment to protect your privacy. We value the trust you place on us. We will work hard to earn your confidence so that you can enthusiastically use our services. Protecting your privacy is very important to us. We have accordingly developed this Privacy Policy to protect your personal information and keep it confidential. We endeavour to comply with laws of other countries but cannot and do not warrant that we do. We do everything we reasonably can to protect your rights of privacy on systems and the Website controlled by us, but we are not liable for any unauthorised or unlawful disclosures of your personal and confidential information made by third parties who are not subject to our control, for example advertisers and websites that have links to our Website. You should take note that the information and privacy practices of our business partners, advertisers, sponsors or other sites to which we provide hyperlinks, may be different from ours.

4. Sharing Your Information

We respect your privacy and will never sell, rent, or share your personal information with third parties for their marketing purposes. However, we may share your information under the following circumstances:

With Service Providers: We may share your data with third-party service providers (such as payment processors, shipping carriers, and marketing platforms) who assist us in providing services to you. These third parties are obligated to protect your information and are not authorised to use it for any other purpose.

For Legal Compliance: We may disclose your personal information if required by law or to protect our rights, property, or safety, or that of our users or others.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.

5. Cookies and Tracking Technologies

To enhance your browsing experience, we use cookies and similar tracking technologies (such as web beacons and analytics tools) to collect non-personal data, track site traffic, and improve site functionality.

Cookies: Small files placed on your device to remember your preferences. You can disable them in your browser settings, but this may affect some features.

Google Analytics: We use it to track and analyse site usage. You can opt out by installing the Google Analytics Opt-out Browser Add-on.

6. Third-Party Links

Our website may contain links to external websites that are not operated by us. These third-party websites have their own privacy policies. We encourage you to review their policies before engaging.

7. Payment and Account Information

Your account history with us—including billing details, payment history, and communication—is stored securely and encrypted on trusted servers.

8. Your Data Rights

You may have certain rights depending on your location:

  • Deletion: You can request that we delete your data, subject to legal retention requirements.
  • Opt-Out: You can unsubscribe from our communications anytime by using links in our emails or contacting us.

To exercise these rights, please contact us at support@mazicalbox.com.

9. Children’s Privacy

We do not knowingly collect data from children under 13. If we learn of such data, we delete it immediately.

10. Changes to This Privacy Policy

We may update this policy from time to time. Revisions will be posted here with an updated effective date. Please review it periodically.

11. Contact Us

If you have any questions or concerns, please reach out to us at:

MazicalBox
Email: support@mazicalbox.com
Phone: +91-7764984052
Address: Jamshedpur, Jharkhand